FAQs:
Only items purchased Directly from Gadgetronics will be eligible for return request.
If the customer had purchased our products from other place please contact them for their own policies.
* Return must be made within 30 days from purchase date
* The Right to Cancellations can be submitted via our online form where your request will be handled urgently.
* Any orders returned and received after 30 days of delivery date are subject to exchange only.
* Refunds are given for the complete cost of the product, minus any shipping charges.
But when there is a large number of emails, we do our best to answer within 2-3 business days.
Our office is open on Monday-Saturday 9AM-7PM.
We are closed on Weekends and Holidays observed by the India, so questions submitted after our office hours are replied back on the following 1-2 business day.
If your question was not answered in our support topics, please click here to contact us.
All Gadgetronics screen protectors come with a thin plastic sheet to protect the adhesive side of the protector, and some will have the plastic sheet to protect the front of the screen protector as well.
For screen protectors that have only one protective sheet, there should only be one tab that indicates which side of the screen protector is adhesive.
For screen protectors that have two protective sides, it is usually marked by “1 Front” and “2 Back”. The “2 Back” is the adhesive side and it indicates that it is the back of the screen protector meant to be placed on the surface of the phone device. The “1 Front” should be taken off once the screen protector is attached to the phone.
You are receiving an error message most likely because we were unable to process your order due to credit card transaction error.
Please check the following before you place your order again:
1. Your billing address (Please confirm this with your credit card company)
2. CVC code (This is the 3 digit number on the back of your credit card.)
3. Account holder’s name
We offer a 1 month Limited Warranty against manufacture defects.
This policy is only valid for naturally defected item as that counts as a production error. Defection caused by any other accident, including failure of installation, carelessness by the user, or defection caused by owner’s usage, cannot be applied for this warranty. For the product that comes as a package, we only replace the defected item from the package, and this replacement will be good for one time. Hold onto the original product for any future warranty requests regarding the order.
INDIA :
DTDC Priority service usually delivers within 1-3 working days to tier 1 cities, but sometimes may take up to 4-5 working days to tier 2 areas. This does not include weekends or holidays.
India Post Priority service usually delivers within 3-4 working days to tier 1 cities, but sometimes may take up to 7 working days to tier 2 and up to 10 days to tier 3 areas. This does not include weekends or holidays.
If your question was not answered in our support topics, please click here to contact us.
Please make sure to double check the shipping addresses to ensure the delivery.
If item returns to us due to incorrect shipping information, we will notify our customer know it is been returned by the post office, and automatically give customer refund for the purchase; however the Shipping and handling Charge is non-refundable.
We do not guarantee the delivery time; delivery issue is upon the shipping company, DTDC (or the Post Office of the country).
We will try our best to ship out the purchased item within 1 or 2 Business days.
Our office is closed on weekends and holidays. Orders placed on weekends and holidays will be processed the next business day. Additionally, orders placed after 1:00 pm India Standard Time will be considered placed on the next business day.
If your question was not answered in our support topics, please click here to contact us.